Refund & Cancellation Policy

Refunds

If Ordo isn’t for you, we offer a full refund within 14 days of purchase — first subscription payment or renewal alike, no questions asked.

To request a refund:

• Email support@ordojournal.com from the address you purchased with, or reply to your Paddle receipt.
• Include the order reference from your receipt (if handy).
• We confirm within 48 hours; the refund is issued through Paddle to your original payment method, typically arriving in 5–10 business days depending on your bank.

Cancelling your subscription

You can cancel yourself at any time — no email required — from your account page, which opens Paddle’s billing portal for your subscription. If you can’t sign in, the same controls are at paddle.net using the email you bought with. Cancelling stops future renewals; your plan stays active until the end of the period you already paid for, then the subscription simply ends. Your journal data is stored locally and remains fully yours and readable after cancellation.

Free trial

Every plan starts with a 7-day free trial. A card is required at checkout, but nothing is charged until the trial ends — cancel any time during the trial from your account page and you pay nothing. The 14-day refund window applies to the first charge after the trial, too.

Renewals

Subscriptions renew automatically (monthly or yearly). Paddle emails a receipt for every renewal; the 14-day refund window applies to renewals too.

Questions

Anything unclear? Write to support@ordojournal.com — we respond within 48 hours.